1. Eligibility for Returns
You may return an item within 7 days of receiving your order if:
- The product is unused, unworn, and in original condition.
- All tags, packaging, accessories, and labels are intact.
- The item is free from perfume, stains, damage, or alterations.
2. Items NOT Eligible for Return
The following items cannot be returned for hygiene and safety reasons:
- Supplements
- Underwear
- Beauty or skincare items
- Used or damaged items
- Clearance or “Sale” items (final sale)
3. Exchanges
We allow exchanges for:
- Size
- Colour
- Defective or damaged item
If the requested item is unavailable, a refund or store credit will be offered.
4. How to Request a Return
To start a return:
- Contact us via email or WhatsApp:
support@forestrytrend.com
+234 (your number)
Provide:
- Order number
- Product name
- Reason for return
- Photos (if defective or wrong item)
Our team will respond within 24–48 hours with instructions.
5. Refund Process
Once your return is received and inspected:
- Approved refunds are processed within 5–7 business days.
- Refund method: Bank transfer only (as per your payment method).
- Shipping fees are non-refundable.
- If the item returned does not meet our conditions, it will be sent back to you.
6. Return Shipping
- Customers are responsible for return shipping costs.
-
Forestry Trend will cover shipping only if:
✓ Wrong item delivered
✓ Defective or damaged on arrival
7. Wrong, Damaged, or Defective Items
If you receive a faulty or incorrect product:
- Notify us within 48 hours of delivery.
- Provide photos and video as proof.
- A replacement will be arranged immediately.
8. Store Credit Option
If you prefer, you can choose store credit instead of a refund.
Store credit does not expire.
9. Order Cancellation
Orders can be cancelled within 2 hours of placing the order.
After processing begins, cancellations are not possible.